Retruns & Exchnages
Return & Refund Policy
At Monarca Living, we carefully select and fulfill every order with the goal of ensuring your items arrive in excellent condition. If there is an issue with your order, please contact us and our support team will review your request.
Damaged or Defective Items
If your item arrives damaged, defective, or with a significant quality issue, please contact us within 30 days of delivery.
To help us review your claim, please provide:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
- A video where photographs are not sufficient to demonstrate the issue
Once your claim has been reviewed and approved, we may provide a replacement, full refund, or partial refund depending on the nature and extent of the issue.
Please do not discard the item or its original packaging until your claim has been resolved.
Incorrect or Missing Items
If you receive an incorrect item, incorrect variant, or your order is missing an item or essential component, please contact us as soon as possible.
After verification, we may arrange a replacement, send the missing item or component, or issue an appropriate refund.
Change-of-Mind Returns
We currently do not accept returns or issue refunds for change-of-mind purchases, including situations where:
- The customer no longer wants or likes the item
- The wrong product, size, color, or variant was ordered by the customer
- The item does not suit the customer's personal preference or décor
- The customer changes their mind after the order has been processed
Please carefully review product descriptions, dimensions, materials, colors, and specifications before placing your order.
Returns
Physical returns are accepted only when specifically authorized by Monarca Living.
Do not send an item back without contacting us first. Any required return instructions and the appropriate return destination will be provided after your request has been reviewed.
Unauthorized returns may not be accepted or refunded.
Where a physical return is required, the item must be returned in its original condition with all components and accessories included.
Exchanges
We do not currently offer standard product exchanges.
If an item arrives damaged, defective, incorrect, or incomplete, please contact us and we will determine the appropriate resolution, which may include a replacement where applicable.
Order Cancellations
Orders may be cancelled only if the cancellation request is received before the order enters processing or fulfillment.
Once an order has entered processing, shipment preparation, or has been dispatched, cancellation may no longer be possible.
Certain customized, made-to-order, pre-order, or specially sourced products may not be eligible for cancellation once processing has begun.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
Monarca Living cannot guarantee refunds or replacements for orders that are delayed, lost, returned, or undeliverable because of an incorrect or incomplete address provided by the customer.
Please contact us immediately if you notice an error in your shipping information.
Lost or Delayed Orders
If your order appears to be significantly delayed or lost in transit, please contact us so that we can investigate the shipment with the relevant logistics provider.
Eligibility for a refund or replacement will depend on the outcome of the shipping investigation and available tracking information.
Refund Processing
Approved refunds are issued to the original payment method.
After a refund has been processed by Monarca Living, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.
Original shipping charges, duties, taxes, and other non-refundable charges may not be refundable unless required by applicable law or the issue resulted from an error with your order.
Contact Us
If you experience an issue with your order, please contact Monarca Living through the contact information provided on our website. Include your order number and all relevant photographs, videos, or supporting information so we can review your request efficiently.
This policy does not limit any rights you may have under applicable consumer protection laws.