Terms & Condition
Terms of Service
Last Updated: August 21, 2026
Welcome to Monarca Living. These Terms of Service govern your access to and use of our website and your purchase of products from us.
By accessing our website, placing an order, or using our services, you agree to these Terms of Service and any policies incorporated into them by reference.
If you do not agree to these terms, please do not use our services.
1. Online Store Terms
By using our website and placing an order, you represent that you have the legal capacity to enter into a binding agreement or are using the website with any authorization required under applicable law.
You may not use our products or services for unlawful purposes or violate applicable laws through your use of our website.
2. Product Information
We aim to provide accurate product descriptions, specifications, dimensions, materials, colors, photographs, pricing, and availability information.
However, slight variations may occur due to manufacturing processes, material characteristics, lighting, photography, screen settings, production batches, and other reasonable factors.
Natural materials may contain variations in grain, texture, veining, pattern, tone, or finish. Such natural variations are not necessarily defects.
Customers should carefully review product descriptions, specifications, and dimensions before purchasing.
3. Product Images
Product images are intended to provide an accurate representation of the products offered.
Colors and finishes may appear somewhat different depending on lighting conditions, display settings, and device characteristics.
Lifestyle photographs may contain furniture, accessories, decorative objects, architectural elements, or other items for styling purposes. Unless expressly included in the product description, such additional items are not included with the purchased product.
4. Prices
Prices are displayed in the currency shown on the website or applicable storefront.
We reserve the right to change product prices at any time before an order is accepted.
Applicable shipping charges, taxes, duties, or other charges will be displayed or handled as described at checkout and in our applicable policies.
5. Orders
Submitting an order does not necessarily mean that the order has been finally accepted.
We reserve the right, where reasonably necessary, to reject or cancel an order because of circumstances including:
- Product unavailability
- Pricing or listing errors
- Payment authorization problems
- Suspected fraud
- Shipping restrictions
- Incorrect product information
- Fulfillment limitations
- Other circumstances preventing us from reasonably completing the order
If we cancel an order after payment has been successfully collected, an appropriate refund will be issued.
6. Payment
Customers agree to provide current, complete, and accurate billing and payment information.
Payments are processed through available third-party payment providers. Your use of a particular payment service may also be subject to that provider's terms and privacy practices.
7. Order Processing
Most standard orders are generally processed within the estimated processing period displayed on our website or relevant product page.
Processing times are estimates and may vary because of product availability, order volume, verification requirements, public holidays, fulfillment conditions, or circumstances beyond our reasonable control.
8. Shipping & Delivery
We ship to supported destinations according to the availability and shipping options applicable to the relevant product.
Delivery times are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Standard and oversized products may have substantially different shipping times.
Furniture, lighting, oversized products, specially handled items, and certain international shipments may require extended transit periods.
For complete information, please review our Shipping & Delivery Policy before placing an order.
9. International Orders
International shipments may be subject to customs procedures, import requirements, duties, VAT, taxes, brokerage charges, or other government-imposed fees.
Unless expressly stated otherwise at checkout or required by applicable law, customers are responsible for charges imposed by the destination country.
Delivery may also be affected by customs clearance or local regulatory procedures outside our direct control.
10. Shipping Information
Customers are responsible for providing accurate and complete shipping information.
Please review your shipping address carefully before completing an order.
If inaccurate or incomplete customer-provided information causes a shipment to be delayed, returned, lost, or delivered incorrectly, our ability to provide a refund or replacement may be limited, subject to applicable law.
11. Order Cancellations
Cancellation requests should be submitted as soon as possible.
An order may be cancelled only if the request can be processed before the order has entered a stage of fulfillment where cancellation is no longer reasonably possible.
Once an order has been processed, prepared for shipment, or dispatched, cancellation may not be available.
Customized, made-to-order, pre-order, or specially sourced products may be subject to additional cancellation restrictions disclosed before purchase.
12. Returns, Refunds & Exchanges
Returns, refunds, replacements, and exchanges are governed by our current Return & Refund Policy.
Customers should review that policy before purchasing.
Where a product arrives damaged, defective, materially incorrect, or incomplete, customers should contact us promptly and provide the evidence reasonably required to investigate the issue.
Standard change-of-mind returns or exchanges are not offered where excluded by our Return & Refund Policy, except where applicable consumer law provides otherwise.
Nothing in these Terms is intended to exclude or restrict consumer rights that cannot legally be excluded.
13. Evidence for Order Claims
When reporting damaged, defective, incorrect, incomplete, or otherwise problematic orders, we may reasonably request supporting information such as:
- Photographs
- Video
- Packaging photographs
- Shipping labels
- Order information
- Description of the issue
Customers should retain the product and original packaging while a claim is under review unless instructed otherwise.
Failure to provide reasonably necessary evidence may prevent us from verifying or resolving a claim.
14. Availability
Products may become unavailable without notice.
We cannot guarantee that every product or variation displayed on our website will remain continuously available.
Where an ordered item unexpectedly becomes unavailable, we may contact you with available options or cancel and refund the affected item.
15. Promotions & Discount Codes
Promotional offers and discount codes may be subject to additional eligibility requirements, expiration dates, exclusions, or usage limits.
Unless expressly stated otherwise, promotions cannot be combined.
We reserve the right to cancel or correct promotions affected by obvious errors, misuse, fraud, or technical problems, subject to applicable law.
16. Intellectual Property
The Monarca Living name, branding, website design, written content, graphics, logos, and other original materials owned by or licensed to Monarca Living are protected by applicable intellectual property laws.
You may not reproduce, distribute, commercially exploit, or use protected materials without appropriate authorization.
17. Reviews & User Content
If you submit reviews, photographs, feedback, or other content to us, you represent that you have the right to provide that content and that it does not violate applicable law or third-party rights.
Where permitted by law and subject to any applicable platform terms, you grant us permission to use content voluntarily submitted for publication in connection with operating and promoting our services.
18. Prohibited Uses
You may not use our website:
- For unlawful or fraudulent purposes
- To infringe intellectual property rights
- To distribute malicious software
- To interfere with website security or operation
- To collect information unlawfully
- To impersonate another person
- To attempt unauthorized access to systems or accounts
- To submit intentionally false or fraudulent claims
We may restrict access where reasonably necessary to protect our customers, business, or services.
19. Third-Party Services
Our website may rely on third-party services for payments, hosting, analytics, fulfillment, shipping, advertising, and other operational functions.
Independent third-party services may be governed by their own terms and privacy policies.
20. Disclaimer
To the extent permitted by applicable law, our website and services are provided without warranties beyond those expressly stated or legally required.
Nothing in these Terms excludes warranties, guarantees, remedies, or consumer rights that cannot lawfully be excluded.
21. Limitation of Liability
To the maximum extent permitted by applicable law, Monarca Living will not be liable for indirect, incidental, special, consequential, or punitive losses arising from use of the website or products where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
22. Force Majeure
We are not responsible for delays or failures caused by events reasonably beyond our control, including severe weather, natural disasters, transportation disruptions, customs delays, strikes, governmental actions, public emergencies, international logistics disruptions, or similar events.
This provision does not affect rights that cannot be excluded under applicable law.
23. Privacy
Our collection and use of personal information is described in our Privacy Policy.
By using our services, you acknowledge that personal information will be processed as described in that policy.
24. Changes to These Terms
We may update these Terms periodically to reflect changes in our services, business practices, or legal requirements.
The version published on our website at the relevant time will apply as permitted by applicable law.
25. Governing Law
These Terms and any disputes relating to our services will be governed by the laws applicable to Monarca Living's operations, subject to any mandatory consumer protection rights or jurisdictional rules that apply to customers in their country or region.
26. Contact
Questions about these Terms of Service may be submitted to Monarca Living using the contact information provided on our website.